Returns & Exchanges
These Returns & Exchanges terms should be read together with, and are subject to, the N.CAT Terms and Conditions, available here.
If you change your mind within 30 days of your in-store, you can obtain a refund to the original payment method if you have your original receipt or proof of purchase.
If you don’t have proof of purchase, we are happy to exchange your items. All items returned to N.CAT must be in their original sale condition.
Unfortunately, subject to law we do not accept returns or exchanges on pierced earrings, body jewellery or hair accessories for hygiene reasons.
IN STORE RETURNS
If you change your mind within 30 days, you can obtain a refund provided you have your original receipt or proof of purchase. Please note that without proof of purchase, we are unable to offer exchanges or refunds.
All purchases made in-store can only be returned or exchanged for change of mind at the original store of purchase.
Refunds that are processed in-store for purchases must be refunded onto the original payment method and can take 2–7 business days to reflect in your account.
CONDITIONS OF RETURN
• Items returned must be in their original sale condition (unworn and unused with all original packaging and labels).
• Earrings, body piercing products, and hair accessories cannot be returned for change of mind reasons.
• You may be asked to provide personal details for returns or exchanges for verification purposes.
FAULTY ITEMS
If you believe an item you have purchased is faulty, please visit the store where you made the purchase.
YOUR RIGHT TO REMEDIES
You are entitled to remedies (such as exchange) for items you purchase if the item is:
(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide proof of purchase.
If you are entitled to a remedy, we are happy to exchange the item for you.
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